Ordered a dozen of these towels, along with matching hand towels and washcloths for my STR. Being new to this site and relatively new to short-term hosting, I wasn't sure what to expect. Pleased to report that not only are the towels the premium quality my guests have come to expect, but the customer service experience is second to none. Shortly after placing my order, I received an email from a CSR letting me know she would be my dedicated account rep—what a nice, professional touch! Upon delivery, I sent her a short message confirming that the towels more than met my expectations and, in passing, mentioned a minor issue I found with two of the hand towels. Truly minor, as 98% of the items were perfect. Much to my surprise, she immediately let me know that she would send me two replacement towels. She even followed up with the tracking information. And she did all of this without being asked. This is a level of service I didn't foresee when I was merely looking for a trusted supplier for bulk hospitality supplies. Quality products, value, and superior customer service combined to instantly make me a loyal customer going forward. Thank you!